I know that ordering stationery isn’t something you do every day and wedding stationery is definitely a once-in-a-lifetime purchase so I’ve put together this little section to answer the questions that I get asked most often and I hope it’s useful. Of course, if you’ve got a question that’s not answered below, just get in touch with me via gemma@gemmamilly.com and I’ll be happy to help.

I can’t wait to see my custom stationery! How long will it take to design?

I’m so excited that you’re excited! My pens, paints, pencils and I work on every design and as they’re all so different, the time it takes to complete each design differs too. A good guideline is to allow at least three months for your stationery so just count backwards in your diary from when you’ll want to post your invitations and try to make sure that we’ve spoken before then. Don’t forget, it’s not just the design that takes the time as everything needs to be proofed, printed and delivered to you as well. If you’re not sure whether there’s long enough to have your stationery designed, please do get in touch and we can chat through the options.

Once my stationery is designed, what happens then? Will I see a proof and can I tweak the design?

If you’ve chosen a custom design, you’ll be sent a PDF proof of each and every beautiful item of stationery at every stage of the project and you’ll also receive a hard copy printers proof as the last step before your print run starts. If you’ve opted for one of the designs from my collection, you’ll receive your low-res PDF within three working days of your order. Please please check your proofs really carefully and let me know if you need anything amending as it’s not a problem to change details before you’ve approved your artwork and printing has started. Bespoke orders include up to five sets of amends and one set of amends is included free of charge with semi-custom orders. Any additional changes will be charged at my hourly rate of £46. Unfortunately, errors or mistakes on your part that aren’t picked up at the proofing stage won’t be eligible for refunds.

How long will the whole process take from order to delivery?

I can happily say that if you’re ordering from the collection, a semi-custom order will take just 2-4 weeks (a perfect option if time is of the essence!). Once your order is printed, it’ll be with you in 3-5 working days and I can quote for rush delivery if you need.

Custom orders are different however and as every one is unique, it’s hard for me to give an exact timescale. Definitely get in touch with me as soon as you can as neither of us want to rush through something so exciting! If you’re marrying overseas, most of my destination couples contact me a year before their wedding and those saying ‘I do’ in the UK usually get in touch 6-9 months before their wedding day.

What choices do I have for my custom stationery?

The absolute joy of custom stationery is that you can make it yours and there are so many options for you to choose from. As part of our conversations, we’ll discuss embossing, foil blocking, letterpress and papers and envelopes and all those gorgeous touches that will make your stationery unique and beautiful. I’m very happy to send you samples of the paper pretty so you can see just how gorgeous your stationery could look.

Can I customise your semi-custom stationery?

Absolutely! I love making those little tweaks to designs that give them a pop of personality so everything can be adjusted to match your colour scheme and, of course, the text will be personalised for your wedding. Just get in touch with me and I’ll make sure I’ve got all of the information that I need. Please don’t worry about missing anything – I’ll send you an e-mail that outlines everything I need.

I admit, I don’t understand every word on your website so can you tell me a bit more about digital and letterpress printing, hot foiling and all the different papers please?

Ok, letterpress printing uses plates of raised text or images to press against the paper and transfer the ink, leaving an impression on the paper. It gives a super distinct appearance and it’s incredibly luxurious and tactile as well as being amazingly flexible – you can use letterpress on everything from thick cotton papers to wood veneers. The process was invented in the 15th century by Johannes Gutenberg and was used right up until the advent of digital printing. As the name suggests, digital printing (or flat printing) uses digital files, usually PDFs, rather than printing plates. It’s a much faster and more cost effective way to print and with the developments in technology, the quality gets better and better all the time. I take a lot of time to ensure that the printers used by Gemma Miller are the absolute best so you know your stationery will be printed to the highest quality with someone watching over it all the way.

Hot foiling is another type of printing. It transfers metallic foils to another surface at amazingly high temperatures and gives a sparkling finish to your printing and, as metallic inks can lose their vibrancy when printed, you’re guaranteed dazzling stationery.

I could write a thesis about paper so I would be beyond happy to answer any questions you’ve got about this! However, for semi-custom orders, you’ve got a choice of three cards – 300gsm kraft (a natural looking card which is perfect for rustic weddings), 300gsm uncoated (I think this is gives a lovely smooth, sophisticated finish) or 300gsm Gesso which is a slightly off-white extrude cardstock that looks and feels like water-colour paper.

For custom orders, the world is literally your papery oyster! I’ll suggest papers that I think will work really well with your wedding aesthetic but don’t think we’re limited to just paper. Oh no! I love sniffing out interesting and unusual materials to print on so wood veneers, leathers and chalkboards are all options.

I love your portraits! What do I need to know?

Firstly, you’ve obviously got amazing taste so bravo! Portraits are best when I can work from an image that’s got lots of detail so close-up photos with a high resolution are perfect. I love taking pics on my camera phone but they’re just not good enough for portraits I’m afraid so please don’t send these. Other than that, once I’ve got your photo and my time is booked, it usually takes me a week to finish the portrait (although this doesn’t include delivery). I’m super picky about the paper I use for portraits and will always use acid-free heavyweight cartridge for pencil work and specialist watercolour board for pencil & watercolour portraits.

I’ve found you online and don’t live in the UK. Do you work with international couples?

I love working with overseas couples and nowhere is too far or too tricky for me. Email, Skype and all the other ways we can communicate make working with clients in England or Australia just as easy and just as rewarding. Get in touch and let’s chat.

What happens if I change my mind?

I know this happens sometimes and if you change your mind early on, it’s usually pretty easy for me to alter your order. Amounts of invitations required, names or dates are perfect examples of things that might change so let me know as soon as you can. If you’ve opted for my couture stationery, you can make three sets of amends to your artwork (and more if you like but these are charged at £30 per amend). With alterations, time is certainly of the essence so get in touch sooner rather than later if there’s something to change.

Tweaking portraits on the other hand is much trickier once I’ve started drawing so we discuss everything in lots of lovely detail before I even pick up a pencil.

It’s part of my terms and conditions that I take a non-refundable 50% deposit before I start any work but do keep in mind that all sales on semi-custom orders are final and refunds are not offered. 

 If you’ve chosen a custom design, your deposit would be refunded if you cancel within five days of placing your order. After that point, deposits aren’t refunded in cases of cancellation as I will have already spent time on your design and booked your work into the studio schedule. Once print and production has begun, you would be liable for the full cost of your order if you decide to cancel.

I think I’ve rather fallen in love with calligraphy – help me!

This is a completely understandable and very common reaction to spending time with gorgeous stationery. Don’t fight it, just book yourself onto one of my workshops and embrace your new amour!